Watch out for viabox
Posted: Sat Aug 29, 2015 4:49 am
Lost a lot of money with these guys. Constantly giving me excuses, and when I asked for proof of their excuses it never holds up. They will blame other companies for their mistakes. If you do some searching you will find their criminal past exposed. Be aware that Viaddress is the old name for viabox.
Search terms: Viabox FAA
"$70,020 civil penalty against Viabox of Elkhart, Ind."
Viaddress WSBT
"According to the attorney general's office, they have received complaints from all over the world, including Canada, Russia, Australia, the United Kingdom and Switzerland. The Better Business Bureau has 45 complaints on file and in just four months the Elkhart County Sheriff's office has received 180 complaints."
Viaddress BBB
"BBB file experience shows a pattern of complaints alleging that the firm did not deliver the packages as agreed."
In the "industry comparison" link at the bottom of the page, you will find 53 companies within the same business category (mailing services). Viabox has the most complaints over a 36 month period.
BTW viabox is classified as the smallest size business, and for such a small size business to gather that many complaints within a 36 months period and with no other business having nearly as many complaints serves as a huge huge red flag.
For a company that claims to be the "leader in package forwarding", that's an incredible low size to be a "leader" of an international business category with so much exposure.
Viaddress sitejabber
Viabox sitejabber
Same company, but 1 of them has only 1.5 stars, the other has 4. Look at the 5 star reviews massed up in the viabox one. They also like to post 5 star reviews quickly after 1 star reviews. Incredibly its always 5 stars.
Look at their facebook and twitter page. Its only filled with reviews of items, and im not even sure if its automated or human. You can try scrolling down to find just 1 human reply, go ahead and try it!
Viaddress robinmonk
Many people warning of making police complaints. Ray caples of elkhart county did an investigation. If the bad reviews were so blatantly illegitimate, would the police even bother to take it seriously? Also this quote proves that viabox gets their employees to make good reviews on websites.
Quote: "Admin’s note, this message was posted from the same IP addresses as Gerard/Steve before, and would appear to be someone working for VIAddress. The comment by John above is totally correct and legitimate, and I simply allow this comment to be posted to show the overall pettiness and stupidity of this person, and probably of VIAddress as a whole. /Robin"
Quote: ".. they employed spammers to post positive reviews of their service on blogs, forums and review sites. This led to excellent ratings, like on Trustpilot, where they managed to engineer a 5 star rating. However, in reality they are more like a budget, 2 star operation."
ripoffreport viaddress
Quote: "Searching the internet shows I'm not the only person with this problem, there seems to be hundreds of us out there."
pissedconsumer viabox
Qoute: "The only fraudulent activity going on here is the lack of transparency and deceptive conduct by Viabox."
Only 1 out 18 issues resolved
Claimed losses: $12.3K
complaintsboard viabox
Quote: "What I mean by lost, is that they never send me the package, and they always response with "We are sorry, We apologize". and all that ****"
Deceptive business practices
A customer that has a small quantity of items with small costs, probably isn't going to find "missing" items. But the more expensive your items are, and the greater their quantity, you can probably find yourself "missing" items.
Then comes the long refund "investigation." Be prepared to spend months exchanging emails, without any firm guarantees that you will receive ANYTHING least of all your refund.
There is no oversight over the employees that transport your items. Ifone of the employees steal your item, and they do not admit to their stealing the item, you will be hard pressed to prove that any such employee did steal your item. Very little oversight by 3rd parties, or data recording for which employee handles what items. So they will record your item is in a warehouse, but it may get "moved" or "transported", and you will have little data of who specifically is involved in the transition.
They will not always provide you with receipts showing your purchase, only in their webpage can you see your item's details.
Search terms: Viabox FAA
"$70,020 civil penalty against Viabox of Elkhart, Ind."
Viaddress WSBT
"According to the attorney general's office, they have received complaints from all over the world, including Canada, Russia, Australia, the United Kingdom and Switzerland. The Better Business Bureau has 45 complaints on file and in just four months the Elkhart County Sheriff's office has received 180 complaints."
Viaddress BBB
"BBB file experience shows a pattern of complaints alleging that the firm did not deliver the packages as agreed."
In the "industry comparison" link at the bottom of the page, you will find 53 companies within the same business category (mailing services). Viabox has the most complaints over a 36 month period.
BTW viabox is classified as the smallest size business, and for such a small size business to gather that many complaints within a 36 months period and with no other business having nearly as many complaints serves as a huge huge red flag.
For a company that claims to be the "leader in package forwarding", that's an incredible low size to be a "leader" of an international business category with so much exposure.
Viaddress sitejabber
Viabox sitejabber
Same company, but 1 of them has only 1.5 stars, the other has 4. Look at the 5 star reviews massed up in the viabox one. They also like to post 5 star reviews quickly after 1 star reviews. Incredibly its always 5 stars.
Look at their facebook and twitter page. Its only filled with reviews of items, and im not even sure if its automated or human. You can try scrolling down to find just 1 human reply, go ahead and try it!
Viaddress robinmonk
Many people warning of making police complaints. Ray caples of elkhart county did an investigation. If the bad reviews were so blatantly illegitimate, would the police even bother to take it seriously? Also this quote proves that viabox gets their employees to make good reviews on websites.
Quote: "Admin’s note, this message was posted from the same IP addresses as Gerard/Steve before, and would appear to be someone working for VIAddress. The comment by John above is totally correct and legitimate, and I simply allow this comment to be posted to show the overall pettiness and stupidity of this person, and probably of VIAddress as a whole. /Robin"
Quote: ".. they employed spammers to post positive reviews of their service on blogs, forums and review sites. This led to excellent ratings, like on Trustpilot, where they managed to engineer a 5 star rating. However, in reality they are more like a budget, 2 star operation."
ripoffreport viaddress
Quote: "Searching the internet shows I'm not the only person with this problem, there seems to be hundreds of us out there."
pissedconsumer viabox
Qoute: "The only fraudulent activity going on here is the lack of transparency and deceptive conduct by Viabox."
Only 1 out 18 issues resolved
Claimed losses: $12.3K
complaintsboard viabox
Quote: "What I mean by lost, is that they never send me the package, and they always response with "We are sorry, We apologize". and all that ****"
Deceptive business practices
A customer that has a small quantity of items with small costs, probably isn't going to find "missing" items. But the more expensive your items are, and the greater their quantity, you can probably find yourself "missing" items.
Then comes the long refund "investigation." Be prepared to spend months exchanging emails, without any firm guarantees that you will receive ANYTHING least of all your refund.
There is no oversight over the employees that transport your items. Ifone of the employees steal your item, and they do not admit to their stealing the item, you will be hard pressed to prove that any such employee did steal your item. Very little oversight by 3rd parties, or data recording for which employee handles what items. So they will record your item is in a warehouse, but it may get "moved" or "transported", and you will have little data of who specifically is involved in the transition.
They will not always provide you with receipts showing your purchase, only in their webpage can you see your item's details.