Quatloos!

Every story has starting point. This story starts with my firm’s office manager sending an email asking if anyone knew of work performed by UST Development, Inc. of Ontario, California. She indicated we had no record of services rendered by them, and our outside IT firm had not heard of them. I asked her to send me the invoice.

I was suspicious immediately. It was a while before I noticed the semi-coherent and inconsistent disclaimer: “Thank you for your business. This is not a statement for services rendered but for preventative maintenance.” What does that even mean? Does it mean it is not a statement for “services”, but is a statement for “maintenance”?