From the site
Every report we provide is unbiased and independent, we are in no way affiliated with flooring manufacturers or installers. This is important due to the fact a large bulk of our work comes in the way of renter or customer disagreements and slip and fall cases. If you need expert advice or witness as to the standard of flooring work then IFI are the right choice.
Um, first, I don't think Tom knows what unbiased really means, and need I point out, that while he may be independant, and not employed [I could just stop here but, I shall continue] by manufacturers and installers, if he does an inspection, he would be working for one of the parties, and presuming they are paying him, I doubt he would write up a report finding nothing. So as for Unbiased and independant, he would be neither, both biased in favor of, and connected to the party that hires him. So while it is true he would be an independant party, I doubt the report will be both unbiased an independant. The only way the report has a chance of being unbiased and independant is if it was ordered by a mediator as part of a dispute resolution, or alternately, by a court. However, I get the feeling in both cases, court or mediator request, Tom will just side with the little guy, every time, and against any company or manufacturer, because undoubtedly, those companies are trying to "Screw the (free)man."